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Discussion Starter · #1 ·
I was wondering if anyone in the UK had problems getting the flu shot? I have SLE and renal disease. I am treated with 14 medications and on Methotrexate injections. Every year it is the same fight. I am not getting an automatic flu shot appointment and when I call for an appointment I am told by reception I am not entitled to one because I do not meet the criteria. My rheumy says I have to have one and so does my GP but reception staff say it is not up to them. So I leave messages for my GP about getting the flu shot and of course no reply. I spoke to her and told her reception said it is not up to you and obviously never take down the message. Since when can the reception staff make this determination and why is it I am not called even though I have 2 medical conditions the Department of Health says is entitled to a flu shot. I have even asked reception to get me a private prescription and they say no because flu shots are only for the individuals who have the medical conditions the Department of Health list. I even try and make appointments to see a GP but of course there are never any appointments available for me.

It is a fight I go through for over a month every single year and I finally win but then the reception staff make my life difficult every time I need to get an appointment.

For example:

I had tenosynovectomy, tendon repair, carpel tunnel release and joint debridement and needed to have the pressure dressing removed 2 days after the surgery. I telephoned to make an appointment and told reception that the orthopaedic consultant said the dressing had to be changed on Friday. They informed me it wasn't his decision and there were no appointments until Tuesday and I could come then. I said I would like to speak to the nurse on the emergency appointment line. They put me on hold and then come back and say well, the nurse said I have to be seen and are very angry! They can’t resist and say you do know you will have to wait and will be fitted in when they have time in between their patients

Since when has reception staff been able to make these decisions and what can I do to stop the idiotic reception mafia?

Stacie
 

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You can't mean the reception staff at the GP who recommends you have it ?
Gosh !!!!!!!!!!!!!!! That's way out of order !!!!!!!!!!

Whenever I'm thinking I must have heard everything something new crops up.

I can only suggest you start an official complaint procedure starting with the GP/s, the practice ( all the doctors) / the Practice manager. It is most unlikely that you are the only patient experiencing this sort of totally unacceptable problem. It's very possible that nobody dares complain and I guess it is possible that the GP/s doesn't realise what's going on. Prominent on our surgery notice board is advice on how to complain about problems, at each progressive level. There is also a patients and staff expectations, rights and obligations charter.

It does take guts and strength to complain officially especially if this is the only available GP practice but this reception's behaviour amounts to personal and professional abuse
I have only had to complain once about a receptionist and it took me ages to make up my mind that I was well within my rights. I liked the doctor and knew he was doing his best for me. So at the end of one consultation I very nervously broached the topic. To my relief he took it very well and told me he'd had lots of complaints about her and she was being replaced the following week.


Lots of luck

Clare
 

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Hi there :)

I'm with Clare here and think you should make a formal complaint. If this were a one-off thing it might pass but not when it's happened on several occasions and what a hassle and stress to deal with when it's totally unnecessary.

Katharine
 

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Stacie,

I'm sure the receptionists have no say in who does and who doesnt, they are afterall receptionists and not health professionals of any kind.

I would certainly put a complaint in! Perhaps see you GP for an appointment ti discuss getting th vacine and asking them to book it on the appointment system themselves! The Practise Manager is also there to cover issues like the one youve had.

Although I'm the opposite and have been advised not to have any flu vaccinations, my GP record still states that I'm allowed to have one! In fact it flashes on the screen along with those medications I'm allergic too!

As I understand it the Government Department of Health issue a statement and guidline and also fund the vaccination. That does not mean the GP or Specialist cant give the vacine free to those other people they consider should have it if they dont fall into those categories stated.

Good luck and let us know how it goes!
 

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Hi, I agree with the others, I would speak to the gp about this, they might be totally unaware of how the receptionists are behaving. Put a complaint in, you don't deserve to be treated like this!

Deb
 

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i dito to, thats terrible, i have never heard of the reception staff giving the yes no, who do they think they are grrrrrrrrrrrrrrrrr!! please complain.

i my self never have any trouble, they have had the poster stuck up round are dr's saying flu jabs..... apointments start 3rd october

all the best on this matter Lin xxxxxxx
 

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That's disgusting behaviour, and I totally agree with everyone else, you need to sit down and write a formal complaint, with everything they have put you through in it.
 

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More of the same from me! Next time you see your GP you ought to let them know about it.

We had an incident where we couldn't get a dermatology appointment. Turned out the staff that worked for the derm agreed to stop booking appointments for an hour before the office closed so they could all go home earlier. My mom talked to the derm about how hard it was to get an appointment, and somehow he pieced things together. Ended up firing his entire staff and replacing them all.

Good luck!!
 

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I echo what the others have said.

I am sorry you were treated like this and I can only hope that something gets done to correct the situation.

What is wrong with people these days? Doesn't anyone stop and think before they open their mouth? I just think this is appalling behavior.

Good luck and let us know how you get along.;)
 

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Discussion Starter · #10 ·
Thanks for all your responses. I have spoken with my GP and she said well, it is true; the Department of Health does make the guidelines however we can still support giving you the flu shot due to the diagnosis you have and medications you are on. You would think that I would be automatically called but I’m not. I have discovered there is a University who puts the search guideline into place so the GP practices do an audit to identify who is entitled based on the Department of Health’s guidelines. Unfortunately there is a reason in the coding I am not being picked up on the audit search and there is nothing I can do to have it changed. So I am no further ahead then in this yearly saga.

At this point in time I will hang fire and wait to see if I am recalled. If not I will initiate a formal complaint to the head GP in my practice. It is not an issue that the GP’s won’t give me the flu shot, it is the reception staff, and I can’t get through them to make the shot happen.

Thanks
Stacie
 

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Hi Stacie

here is a link to Medical News today dated 2nd Aug stating who are priority patients to receive the vaccine in the UK. It clearly says

Everyone in the UK will be vaccinated eventually, but priority is set to be given in the following order:

- Healthcare professionals
- Pregnant women
- All children under five
- Adults aged under 65 with a chronic illness
- All young people aged under 18
- All other patients not in the categories above
http://www.medicalnewstoday.com/articles/159508.php

SLE is designated as a chronic illness. Just another bit of info to stiffen your spine if there is any battle ahead...

Best of luck
Joan:rose:
 
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